1. Introduction
These Terms of Use govern your access to and use of the website, content, materials, forms, communications, documents, downloadable resources, and online services provided by Veriva Insights Ltd.
By accessing or using our website or services, you agree to these Terms of Use. If you do not agree, you must not use our website or services.
These Terms apply to website visitors, clients, prospective clients, suppliers, business contacts, research participants, and any other users who access our website or interact with our online services.
2. Company Information
- Company Name: Veriva Insights Ltd
- Email: sales@verivainsights.com
- Address: Siu Offices, 4-6 Greatorex Street, London, United Kingdom, E1 5NF
- Website: www.verivainsights.com
3. Our Services
Veriva Insights Ltd provides market research, online panel access, sample sourcing, respondent recruitment, survey fieldwork, data collection support, B2B research access, healthcare audience access, multi-country fieldwork support, quality control, and related services.
Website information is general business information only. Specific feasibility, pricing, timelines, deliverables, and terms are governed by separate written agreements.
4. Eligibility
You must be legally capable of entering into binding agreements to use our website or services.
If acting on behalf of an organization, you confirm authority to bind that organization.
5. Website Use
You agree to use our website lawfully and responsibly.
- Do not use the website for unlawful or fraudulent purposes
- Do not attempt unauthorized access to systems
- Do not interfere with security or functionality
- Do not upload malicious code
- Do not scrape, harvest, or extract data without permission
- Do not copy or exploit website content without authorization
- Do not misrepresent identity or affiliation
- Do not submit false or harmful information
- Do not send spam or unsolicited messages
- Do not reverse engineer website systems
6. Research Participation
If you participate in research activities arranged by or through Veriva Insights, you agree to provide truthful, accurate, and complete responses.
- Do not participate more than once unless invited
- Do not use false information to qualify
- Do not use bots, scripts, VPN manipulation, or fraudulent methods
- Do not rush through surveys without proper reading
- Do not provide random or inconsistent responses
- Do not disclose confidential survey content
- Do not manipulate incentives or rewards
- Poor-quality or fraudulent responses may be rejected or unpaid
7. Client Responsibilities
Clients must provide accurate project information and ensure all client-provided research materials are lawful, non-infringing, and suitable for research use.
- Target countries and audience definition
- Screening criteria, sample size, incidence assumptions
- Survey length, quotas, and timeline
- Device requirements and sensitive subject disclosures
- Quality rules, privacy wording, links, and redirects
8. Feasibility, Pricing, and Delivery
Feasibility, pricing, and timeline estimates are based on available information at the time provided and are not guarantees unless expressly agreed in writing.
Veriva Insights may recommend project changes to improve deliverability and quality.
9. Survey Quality and Rejections
Quality controls may include:
- Speeding checks
- Duplicate checks
- Straight-lining checks
- Attention and logic checks
- Geo, IP, and device checks where applicable
- Open-end and consistency review
- Fraud-risk and source-level quality review
10. Incentives and Rewards
Incentives vary by country, source, study type, and difficulty. Incentive eligibility depends on valid completion and compliance with study rules.
Veriva Insights may rely on panel partners or third parties for incentive administration.
11. Intellectual Property
Website content and materials are owned by or licensed to Veriva Insights unless otherwise stated. Materials may be used for internal business evaluation only.
- No copying, modification, or redistribution without written permission
- No unauthorized trademark or branding use
- No reverse engineering or commercial exploitation
12. Client Materials
Clients retain ownership of their materials and grant Veriva Insights a limited license to use those materials solely for service delivery.
Clients confirm they hold all required rights and permissions for supplied materials.
13. Confidentiality
Confidential information exchanged during projects must not be disclosed except where authorized, operationally necessary, or legally required.
Additional confidentiality obligations may be set under separate agreements or NDAs.
14. Privacy and Data Protection
Personal data processing is governed by our Privacy Policy and applicable data protection law.
Parties may act as controller, joint controller, or processor depending on project scope, and appropriate contractual terms may be required.
15. Healthcare and Sensitive Research
Sensitive projects may require additional legal, ethical, consent, and governance controls.
Veriva Insights may refuse or pause projects that appear unlawful, unsafe, or non-compliant.
16. Third-Party Services and Links
Third-party websites and services are governed by their own terms and policies. Veriva Insights is not responsible for third-party platforms or content.
17. No Professional Advice
Website content is general business information only and does not constitute legal, financial, tax, compliance, or medical advice.
18. Website Availability
We aim to keep services available but do not guarantee uninterrupted, error-free, or virus-free operation. Website features may be modified, restricted, or discontinued.
19. Disclaimers
Website and general content are provided on an 'as is' and 'as available' basis to the fullest extent permitted by law.
20. Limitation of Liability
To the fullest extent permitted by law, Veriva Insights Ltd is not liable for indirect or consequential losses, business interruption, or losses caused by third-party platforms or inaccurate client-provided information.
Where liability cannot be excluded, liability is limited to the amount paid for the specific service giving rise to the claim unless otherwise agreed in writing.
21. Indemnity
You agree to indemnify Veriva Insights Ltd against claims, losses, and costs arising from breach of these Terms, misuse, unlawful conduct, infringement, or non-compliance with applicable law.
22. Suspension and Termination
Access may be suspended or terminated for breach, fraud, misuse, security risk, legal risk, or quality compromise.
Termination does not affect accrued rights and obligations.
23. Force Majeure
Veriva Insights is not liable for delays or failure caused by events beyond reasonable control, including outages, cyberattacks, natural disasters, legal changes, and supplier/platform failures.
24. Changes to These Terms
We may update these Terms from time to time. Continued use after update publication constitutes acceptance of revised Terms.
25. Assignment
You may not assign rights/obligations without prior written consent. Veriva Insights may assign rights in connection with restructuring, merger, acquisition, or asset transfer.
26. Severability
If any provision is invalid or unenforceable, remaining provisions continue in full force.
27. No Waiver
Failure to enforce a provision does not waive future enforcement rights.
28. Entire Agreement
These Terms and related legal policies form the website-use agreement. For client services, signed project agreements take priority where terms conflict.
29. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction unless applicable law requires otherwise.
30. Contact Us
- Veriva Insights Ltd
- Email: sales@verivainsights.com
- Address: Siu Offices, 4-6 Greatorex Street, London, United Kingdom, E1 5NF
- Website: www.verivainsights.com
